Every month we spotlight a member of our team to learn more about them!
October 2026
Genesis “Gigi” B
This month’s spotlight is one of our amazing Emergency Communications Specialists – Gigi!
She’s been with NTECC for about 8 months having previously worked as a firefighter in Mississippi. She has recently obtained her CPR Certification, her TCOLE license, and is working to finish her Texas EMT Certification!
The three words/phrases she uses to describe NTECC are “adaptable, exhilirating, and refreshing.” According to her, true leadership “means being someone who leads by example, not simply by position or title. A good leader is willing to listen, learn, take accountability, and recognize that they do not have to be the person with all the answers. Leadership is about bringing people together, creating a system where everyone can succeed, and being willing to speak up when there is an opportunity to make something better.”
Her favorite part of the job is “learning all the systems, how they all work individually and simultaneously to create an efficient and seamless flow to help our officers and firefighters respond to emergencies.” Meanwhile, the most challenging part of the job is “to find comfort in the uncomfortable. Going into dispatching knowing I won’t know everything right away and being comfortable knowing I won’t get every kind of call before I am released from training; I must trust myself and the knowledge that I’ve learned so far and take it with me into every call and adjust accordingly.”
Over the next 10 years, she wants “to be well-established and further advanced in my career, ideally working in law enforcement or investigative work. My long-term goal is to pursue a career with a federal agency, such as the FBI or CIA, where I can continue developing my skills, taking on greater responsibilities, and making a meaningful impact through public service.”